SHIPPING & RETURNS
Once your order is ready to be shipped, you will receive a shipment confirmation e-mail within 24 hours. Orders are shipped within 1-3 business days after the order has been placed. The e-mail will contain shipment details and your tracking number. For anything else, please contact us and we’d be happy to help.
Return & Exchange Policy
We aim to please at Sun Meets Moon so if at any time, within 30 days of receipt, you are not happy with the product, please email us and we will replace or refund your product. Products must be returned in new or gently used condition. Customers are responsible for return shipping labels. Once a return is received, we will process the return in 2-3 business days. All exchanges must be for equal or lesser value.
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.